There are many opportunities to undertake non-clinical roles in Administration for the NHS or Social Care in Mid and South Essex.
Administration staff provide specialist business support to colleagues working in medical, clinical and other non-clinical roles throughout all services and settings within the NHS and Social Care.
Administrators play an essential role in many tasks including:
- Ensuring patient records are kept up to date and are accurate
- Keeping meetings accurately recorded and any arising actions are noted
- Ensuring patients and other service users are able to contact us and can speak to the person who can help with their enquiry
- Assisting in the appointment booking process and ensure letters or emails are sent on time
- Giving advice to patients and other service users
- Managing payments for goods and services
To be employed in any administration role you will need to demonstrate a good standard of literacy and numeracy and for some roles, employers will ask for GCSE’s or equivalent in maths and English. Digital skills and qualifications are also highly sought after as many NHS and Social Care settings rely on IT based systems to manage their databases and patient information. You would also need to demonstrate positive time management, communication and organisational skills for any administrative role.
Working for the NHS or for Social Care in Mid and South Essex provides many opportunities to develop your skills further and there are a wide range of apprenticeship, in-house training and continuing professional development opportunities available that you can use to build your career.
There are also opportunities to develop your career in administration by taking on additional responsibility and you could become a team leader, supervisor or an administration manager. There are also development opportunities to move to roles in the wider healthcare teams and you could support finance teams, human resource teams or health informatics teams if you choose to.
Some administrative roles such as ward clerks and receptionists have lots of face to face contact with patients whereas other administrative roles such as switchboard operators, and finance teams are based away from patient areas and will be focused on the day to day operations of a healthcare setting and will have little or no contact with patients.
If you are applying to work in a role where you will be speaking to service users on a regular basis, it is important that you have positive communication and customer service skills as well and some employers will ask for evidence of this on your application.
Admin roles
Tiles with Clerk, Health Records Staff, Medical Secretary, Receptionist, Switchboard Operator, Typist.
Administration video
Join our team – Administrative & Clerical